Last updated 1 October 2026
We want you to be happy with what you buy. If something is wrong with your order, tell us and we will put it right.
Contact us within 48 hours of delivery with your order code and a photo or short video of the problem. We will repair, replace or refund, depending on stock and what you prefer.
If an item is unopened, unused and in its original packaging, you can ask to return it within 3 days of delivery. You pay the cost of sending it back, and delivery fees are not refunded. Opened or used accessories, such as earbuds and cases, cannot be returned for hygiene and compatibility reasons unless faulty.
Approved refunds go back to the way you paid. Card payments are refunded to the same card through Paystack, which can take several business days to show. Transfer payments are refunded to the account you tell us.
You can cancel before we ship by messaging us. If you already paid, we refund you in full. Orders that are not paid within the payment window are cancelled automatically.